Ziqitza provides fully-equipped ambulances staffed with trained paramedics and drivers to manage day-to-day fleet operations for hospitals and corporates, so that they, in turn, can focus on their core competencies. We offer Basic Life Support (BLS) and Advanced Life Support (ALS) vehicles. BLS ambulances are equipped with emergency kits, medicines and patient transport equipment. ALS ambulances additionally carry life-saving equipment including a defibrillator, an oxygen cylinder and an electrocardiography (ECG) machine to manage critical emergencies like heart attacks, accidents, paralysis attack, and such
Pre-hospital care is as crucial as the medical treatment received at the hospital, in a scenario where every second can save a life. According to the census of 2012, India has more than 60,000 villages in remote localities and they can be brought into the gamut of pre hospital care facilities through the network of life support ambulances. By focussing efforts to these villages as well, ZHL aims to make EMS accessible to every strata of society.
Additionally, the increasing incidence of heart-related ailments among Indian youth in the 21st century is another cause of concern for the country. Lifestyle imbalances have resulted in the global epidemic of obesity in most developed countries. The overall health quotient of people is deteriorating. Emergencies can always spring a surprise on us, and for us every life matters, which is why the 108 ambulance in Punjab, 108 ambulance in Odisha and 108 ambulance in Bihar service is increasingly important.
By staying updated about 108 emergency services in the country, provisioned by the government in partnership with private organisations such as Ziqitza Health Care Limited, one can stay a step ahead of fatal emergencies. 108, the national ambulance service number, for 108 ambulance in Punjab, 108 ambulance in Odisha, and 108 ambulance in Bihar was established as part of the National Health Mission, is one such facility that every individual needs to be aware of. If one does come across an emergency, helplessness can be avoided by availability of information about the 108 emergency services and its quality medical service.
The 108 emergency services, apart from first aid also provide Basic Life Support and Advanced Life Support, along with oxygen cylinders and electrocardiography (ECG) machine. The ambulances have fully trained paramedics on-board with a thorough knowledge of the techniques by which emergency medical aid needs to be introduced and applied to the patient. The provision to contact a doctor or police station in case of fatalities is also facilitated by 108 emergency services’ tele-operators.
Although numerous options for ambulances exist in the urban sector, large areas of the rural sector continue to be disconnected from the emergency medical space. However, 108 ambulance in Punjab, 108 ambulance in Odisha and 108 ambulance in Bihar is making sincere efforts in helping the rural masses benefit from the existing healthcare facilities. Today, 108 emergency services are provided free of cost in addition to the toll-free facility.
The dawn of the 20th century was witness to stretchers and vehicles being substituted for ambulances. Today, ambulances are equipped with the necessary medical apparatus to begin treatment at the earliest.
As preventable death tolls decrease, fatal hazards continue to increase exponentially. Viruses such as Zika and other prevalent diseases including dengue, AIDS, Ebola, etc. continue to wreak havoc around the world. As research advances and medical provisions grow, the challenge that remains is to ensure that emergency healthcare services are looked upon less as a privilege and more as a need. While we strive to expand our health services, we also hope that the number of people who wish to lend themselves to the cause of saving lives, increasingly associate themselves with us.
Madhya Pradesh
Jharkhand
Punjab
Odisha
Bihar
According to the statistics revealed by World Health Organisation (WHO), an estimated 3 lakh women lost their lives in 2015 as a result of complications that arose during pregnancy or childbirth.
17 per cent of the total 2.8 lakh maternity deaths worldwide took place in India as per the reports of 2013. What do these figures say about medical advancements all over the world?
Pregnancy is considered to be a critical condition, due to the intricate functioning of the mother’s body. These complications may be hard to comprehend when examined externally. Physical signs thus are considered insignificant and therefore often neglected. This causes the medical complexities to further grow unmonitored until they become life-threatening for both the mother and the child.
Many deaths during pregnancy occur within households due to which they usually go unrecorded or unaccounted for. Other women lose their lives while being transported to the hospital. Emergency medical services such as the 102 ambulance in Odisha or 108 Ambulance services are of paramount importance so as to tackle the existing situation. The National Health Mission (NHM) aims to reduce the infant and maternal mortality rate by increasing deliveries assisted by skilled birth attendants. Private organisations such as Ziqitza Health Care Limited (ZHL) aid the government so as to provide 102 Ambulance Services in Odisha to pregnant women and new-borns. ZHL has served 17,54,019 pregnant women and delivered over 10,000 babies across 17 states. Since the inception of NHM, in Odisha alone the maternal mortality rate (MMR) has reduced 81 points, from 303 (in 2006) to 222 (in 2013), whereas before NHM, from 1998 till 2006 there was only a 64 point decline in MMR during the 8 year span.
102/108 Ambulance Services provide a team of fully trained professionals on-board. This team of technicians and medical staff is well versed with Basic Life Support (BLS) and Advanced Life Support (ALS) equipment so as to introduce necessary medical aid while the patient is transported to the hospital. Pregnancy can give rise to critical surgical and complex medical emergencies that are enhanced as a result of other diseases and conditions.
Therefore, a country like India where maternal mortality is skyrocketing and is also going unnoticed, the need of the hour is to create awareness regarding emergency medical services across urban as well as rural sectors. The only solution for this situation is to report such incidents and avail the services such as 102 which are put in place for the citizens. Call 102 Ambulance Services and/or 108 Ambulance Services when in need of Emergency Medical Care.
We operate the 102 Referral Transport Service in Odisha for pregnant woman and new-borns. Under the Janani Shishu Suraksha Karyakram (JSSK), pregnant women and infants are entitled to free transfer from home to hospital, inter-facilities transfer in case of referral and transport from hospital to home.
Along with being the largest island city in the country, Mumbai, the capital of Maharashtra, is also India’s most populated city, with an estimated population of 12,478,447. This makes the need for emergency medical services and ambulances a gigantic priority, and the lack of it, has on several occasions, resulted in casualties which could have otherwise been avoided. The 1298 helpline number operated by ZHL helps provide the necessary assistance during these critical situations, operating on a pay per use model, where the patient or victim is charged an appropriate fee depending on whether he chooses to go to a government hospital or a private one.
The helpline number is also operational in Kerala, being one of the most popular travel destinations in the country. Since the lack of available medical response teams and ambulances in times of an emergency is one of the major reasons for loss of life in the state, ZHL operates 15 ambulances under the 1298 helpline number on a pay per use model. The ambulances are equipped with Advanced Life Support systems, including defibrillators, oxygen cylinders, and electrocardiography (ECG) machines, to ensure that in case of a critical emergency, the patient can be stabilised prior to being transported to the hospital, thereby minimising the risks and helping save lives. The ambulances are self-sustainable because the end user is charged a fee based on the hospital he chooses, a government one or a private one. In addition to that, ZHL also operates an ambulance outsourcing service in the state, currently managing a total of 28 ambulances in it.
Ziqitza Health Care operates two types of ambulances in this model: Advanced Life Support (ALS) and Basic Life Support (BLS). Our trained doctors and emergency medical technicians (EMT) on-board each ambulance administer First Aid and Basic Life Support techniques and other 'pre-hospital' care to stabilise patients. BLS ambulances are equipped with emergency kits, medicines and patient transport equipment that make the difference in lives saved during an emergency. ALS ambulances also carry life-saving equipment including defibrillator, oxygen cylinder and electrocardiography (ECG) machine. Both the Advanced Life Support (ALS) and Basic Life Support (BLS) ambulances are staffed with state-licensed Emergency Medical Technicians (EMTs) who receive the necessary training and guidance required to effectively aid patients with conditions ranging from mild to critical.
The Advanced Life Support ambulance is staffed with at least one Paramedic and an EMT. The ALS ambulance contains heart and blood pressure monitoring equipment, pulse oximetry, IV pumps, oxygen delivery devices and advanced medication used to treat a variety of illnesses and provide pain relief. It is equipped with all the supplies necessary to care for a severely injured or ill patient. Paramedics can defibrillate, administer medications and perform other invasive manoeuvres that are critical in emergency situations.
The Basic Life Support ambulance is equipped with state-of-the-art equipment including an automatic external defibrillator, blood pressure monitoring equipment, pulse oximetry and oxygen delivery devices. It also includes an EMT that handles monitoring vital signs, oxygen and IV therapy. Additionally, a BLS ambulance carries out inter-facility transports, hospital discharges and long distance transports on a daily basis.
These ambulances are used to transport patients to and fro from the medical centres and cater to non-urgent care, for example a visit to the hospital or a dialysis centre. For such instances of non-emergency treatment, vans, buses or other vehicles may be converted into ambulances. Equipped with a patient bed & other basic life-support devices, it allows patients to make the journey in a hygienic environment. The pioneering ‘Dial 1298 For Ambulance’ presently operates in Bihar, Odisha, Punjab, Kerala and Mumbai.
Aiming to tackle the shortage of adequate EMS services in several states, ZHL provides outsourced ambulance services to several leading hospitals, equipped with trained EMTs and the latest medical equipment.
A critical aspect of this is the availability of ambulances at the time of need. In addition to this, if the ambulance remains idle it leads to an increase in the operation cost of the hospitals. Hospitals must also outsource ambulance management in India. They will have to also invest in the training of paramedics thereby increasing the costs further. Hence looking at this need, ZHL plays a pivotal role in saving people’s lives by using high end technology and processes in order to transfer patients to the hospitals efficiently. Transferring patients within the golden hour increases the chance of survival to a great extent and that is how we aid hospitals to start treatment so that no time is lost in managing the process of patient transfer.
There has been tremendous economic development of the country over the years, with a lot of MNCs entering India. In order to concentrate on their competencies these MNCs and corporates reach out to experts like ZHL, to take care of emergency facilities for their employees, as part of their Human Resource Programme or Corporate Social Responsibility. Also the other key segments like private hospitals, factories and highway projects outsource the entire ambulance operations to ZHL.
ZHL’s advantage lies in the fact that ambulances are provided with trained paramedics and drivers who are available at all times in case of any medical emergencies. This helps them concentrate on their core competencies while customer care support handles ambulance support. With expertise in the field and experience with over 3000 ambulances, and an outsource ambulance management service in India, ZHL is able to provide entire infrastructure, trained manpower and technology based service delivery to our clients. The revenue from this model depends on the service model which the client has opted for but ZHL ensures that both parties mutually benefit from it commercially.
ZHL has been in the medical emergency business for 12 years now and had ventured in the ambulance outsourcing business in 2010. Although ZHL is present in 17 states across the country, a majority of the work done comes from metro cities like Mumbai, Bengaluru and Kolkata as compared to Tier II and Tier III cities. The clientele ranges from multi-national companies to reputed hospitals and ZHL is looking to expand the outsourcing business pan India.
ZHL focuses on the existing clients to provide the best of services so that they can utilise the same in all other centres across India. Since ZHL has been in the medical space for more than a decade now, the legacy woven and work accomplished speaks volumes to retaining existing clients while attracting more business. Apart from this ZHL has forayed into Dubai with Ziqitza Gulf Medical Response and Ambulance Service and we plan to extend this service to all GCC Nations - Saudi Arabia, Oman, Bahrain, Qatar, UAE and Kuwait.
Aiming to tackle the shortage of adequate EMS services in several states, ZHL provides outsourced ambulance services to several leading hospitals, equipped with trained EMTs and the latest medical equipment.
Corporate Social Responsibility is no longer just a lip service for companies today; they believe that it is their duty to provide the basic facilities in areas of literacy, hygiene, environment, or health, to create a better world for tomorrow. While evaluating their CSR roadmap, companies always want to work with reliable, experienced, and scalable partners. Keeping in mind this, ZHL is an excellent organisation to be considered for their CSR goals in the health space. The reason being, as per a 2015 report released by the Centre for Research on the Epidemiology of Disasters, an esteemed wing of the UN Office of Disaster Risk Reduction, a total of 6,873 natural disasters claimed 1.35 million lives, leaving 218 million injured all over the world, in the 20-year period from 1994 to 2013. As per the data released by the Indian Government in 2013, road accidents were recorded to be another leading cause for medical emergencies, claiming 16 lives per hour, and 1.4 lakh lives a year. These statistics shed light on the grave heinousness with which emergencies, both natural and man-made, cause damage.
Given the scenario, organisations providing emergency medical care have a huge role in mitigating the loss of precious lives. Ziqitza Health Care Ltd. (ZHL) provides ambulances with state-of-the-art technological equipment and well-trained paramedics, for patients in need of emergency response medical service, across multiple states in India. Being one of the premier emergency service providers in the country, ZHL strives to provide international standards of emergency medical care, while maintaining the highest standards of reliability and quick response in case of an emergency. Equipped with such world class resources, ZHL has not only successfully served over 97 lakh patients across India in the last decade,
but it has also elevated its position as an industry leader. This makes it the best option to choose for any organisation when an ambulance on standby is necessary, or is to be provided to needy public hospitals, railways stations, or slum dwellers. Because of its strict adherence to ethics and protocols, and a repertoire of the latest, most advanced technology, backed by a team of highly trained medical personnel, ZHL has time and again proven itself to be the most reliable emergency medical service provider, reinforced by a dedication to providing care and saving lives. In the past, ZHL has been associated with the likes of TATA AIG, ICICI Lombard, and Western Railways in Mumbai, helping ensure their employee welfare.
ZHL has served over 1,00,00,000 patients across India till date, elevating its position as an industry leader.
With a population of 73.34 million, Madhya Pradesh is the sixth most populated state in India, and as such, medical services, especially emergency medical services, are of critical importance. Understanding and appreciating the priceless value of a human life, ZHL has been working tirelessly since October 2016 in its endeavour to provide top class emergency medical care to individuals across the state of Madhya Pradesh. In Madhya Pradesh, for instance, the 108 helpline for emergency services has been set up to assist those individuals who are in dire need of urgent medical aid.
In the event of an accident or an emergency, a minute’s delay could make all the difference, and hence, ZHL is also conducting first aid responder programs across various segments in the state to raise awareness about the helpline number. However, out of the 25,000 calls that are received in a day, approximately 17,000 calls have been irrelevant, including calls about mobile recharges, gas connection problems,
DTH cable issues, abusive calls, calls from children, and more, which have been severely affecting the call centre’s ability to service genuine callers. Because of the lack of access to proper birthing facilities and procedures, countless mothers lose their new-borns during the time of delivery, even in today’s age. In order to help prevent this, ZHL has launched several Janani Express Ambulances, as part of the safe motherhood intervention under the National Rural Health Mission (NHM). The intervention is intended to help reduce maternal and neonatal mortality by promoting institutional delivery. As of today, there are over 700 Janani ambulances functioning across 48 districts in Madhya Pradesh.
Currently, 606 ambulances operate under the 108 helpline number, with over 700 more operating under Janani Sewa, and 150 additional Mobile Medical Units also being operational in the state.
Even when emergency medical services are available, the lack of sufficient manpower and ambulances, along with the heavy volume of requirements often result in a catastrophe which could have otherwise been avoided. In order to cater to the massively increasing need for trained personnel and emergency responders, ZHL has recently in November 2017 has set up the 108 National Ambulance Services Helpline number in the state of Jharkhand.
It manages the entire operation of 330 ambulances, which includes the day to day operations of the call centre, and making sure that fully equipped ambulances are available to respond to every medical emergency. The 108 Ambulances are being launched in phases to ensure that every districts in the state is covered to provide immediate medical assistance. It also manages the staffing requirements of the ambulance service, along with providing specialised training to the personnel to ensure they are fully equipped to manage any kind of crisis situation that takes place while minimising the loss of life.
ZHL has launched as many as 240 Basic Life Support ambulances and two Advance Life Support ambulances in Punjab to provide timely medical assistance to those in need of it. Additionally, it has also set up the 108 Ambulance Punjab Helpline number for the State, in order to provide emergency medical assistance to patients or victims, thereby helping save lives. Till date, the National Ambulance Services helpline has serviced around 2 lakh victims and patients in Punjab, successfully helping save lives in the process.
The growing need for life support ambulances in India is of critical concern as it makes all the difference between the life and death of a victim or patient. In order to address that concern and prevent unnecessary casualties, ZHL has set up a reliable grievance redressal mechanism in Odisha to provide urgent medical aid to those that require it.
ZHL has been running around 420 ambulances under its 108 Ambulance Odisha helpline number in association with the Government since March 2013. Additionally, it also operates 500 ambulances under the 102 number, which is a Referral Transport Service for pregnant women and sick infants. It handles the training of the entire medical personnel, along with providing call centre support in the dispatching of ambulances, as and when needed.
This has helped provide critical medical assistance to patients in the state with a population of as much as 43.73 million. Additionally, ZHL also runs the 102 Referral Transport Service in Odisha for pregnant woman and newborns along with the 104 Health Helpline that provides directory information, details on health schemes, a grievance redressal mechanism, validation of records for Mother and Child Tracking System (MCTS), and serves as a resource for health workers.
In recent times, there have been countless reported cases of deaths due to lack of access to ambulances and emergency healthcare in Patna, the capital of Bihar. The availability of immediate medical assistance is key in critical cases like trauma and accidents, and as such, makes all the difference between the life and death of a victim, because prior to being transported, the patient needs to be stabilised, to avoid the deterioration of his condition even before reaching the hospital.
In order to help avoid such unnecessary loss of life, ZHL has set up the 108 Ambulance Services in Bihar, specifically for the city of Patna, so as to quickly and effectively provide critical medical aid in emergency situations, thereby preventing the loss of life.
Nandadeep Pandharkar
+91 8433943113