Any outsourcing service provider has the responsibility to provide faith and install a trust in the
that will carry him through the project with ease and without having to worry about data security, data
loss or even value-for-money. In the present business world, call focus re-appropriating administrations
are effectively accessible and this builds the need to comprehend and meet specific conceivable customer
anxieties that could emerge out of moving to an all new country.
We at Ziqitza, give you the office to see precisely what occurs, as it occurs. We give unfiltered data
what we do, allowing you to be convinced of our high standards of quality, integrity and professionalism
that we strictly adhere to.
Features of the Services
Complete Transparency in Call centre operations
For performance measurement, auto-recording enables you to figure the accumulated performance of an
agent over time and give feedback as applicable.
Automated call distribution
When a call comes into the call centre, there’s a chance that some of your agents are busy. This
feature ensures that a call is routed to only available agents, instead of queueing it up on another
Voice and email transcription
Transcripts of calls and more importantly, online chats, can be made with a proper call centre
management software. A transcript of the conversation can be sent automatically
We at Ziqitza Healthcare understand that you need and build strategic plans for
providing quality experiences by addressing healthcare trends and setting the standard for ethical practices
in their facilities.