Any outsourcing service provider has the responsibility to provide faith and install a trust in the client that will carry him through the project with ease and without having to worry about data security, data loss or even value-for-money. In the present business world, call focus re-appropriating administrations are effectively accessible and this builds the need to comprehend and meet specific conceivable customer anxieties that could emerge out of moving to an all new country.
We at Ziqitza, give you the office to see precisely what occurs, as it occurs. We give unfiltered data of what we do, allowing you to be convinced of our high standards of quality, integrity and professionalism that we strictly adhere to.
For performance measurement, auto-recording enables you to figure the accumulated performance of an agent over time and give feedback as applicable.
When a call comes into the call centre, there’s a chance that some of your agents are busy. This feature ensures that a call is routed to only available agents, instead of queueing it up on another agent’s table.
Transcripts of calls and more importantly, online chats, can be made with a proper call centre management software. A transcript of the conversation can be sent automatically
Write your requirements to us at firstname.lastname@example.org
Our Team will call and collect all required details.
A customized proposal with estimate will be shared with you.
We deploy our services for your people
Continuous monitoring and reporting