Working in compliance with the National Health Mission (NHM), ZHL has set up the 104 medical advice helpline number which is 24x7 operational through a call centre in the state of Odisha and Madhya Pradesh.The helpline is intended to provide medical assistance for several minor physiological illnesses, ailments, and mental distresses, along with directory information, details on health schemes, a grievance redressal mechanism, and more.
Through the early diagnosis of such ailments, they can be safely controlled and even cured, before escalating into major health issues.In line with the pandemic and the critical medical situation that has risen in the country, due to COVID 19, the government has declared 104 as the official helpline service for COVID related inquiries and assistance across India. Zqitza on an average during pandemic has been managing over 10,000 calls a day.
365 days operational call centre which people can access by dialing toll free number 104
your call will be answered by a trained call attendant who assist caller in case of any health related queries ,if need be further transferred to a doctor.
Dial 104 to share your medical query
Explain your query to the Helpline Staff
Our Expert on Call will assist you
In all the cities across the state, you can get help related to the health department through this helpline sitting at home. If you want any information for the treatment of your disease or want to know the address of a hospital or doctor, this helpline provides you complete information. Through counseling services, the right path is shown to the concern people and motivation is being provided to fight patiently against serious illness. This is not only offering advice for treatment, but also providing facilities to make complaints. Any complaint related to any government hospital in the state can be made here and solutions are also being made through this helpline. This 15-seater call Centre is providing continuous services to the people of the state from 8.00 AM to 8:00 PM This Centre has provided help to 4,52,309 people till date.
The Ziqitza Health Care Ltd is offering unique services by operating helpline 104. This helpline provides all types of information and solutions. The 104 Medical Helpline is a 24x7 medical advice helpline providing directory information, details on health schemes, a grievance redressal to millions of people 365 days. In Odisha we operate over 20 seater call center helpline which caters to thousands of queries every day. During the pandemic it has played a key role in handling the panic and chaos which people had and resulted in more informed callers after they took guidance on the 104 Helpline.
Ensures assessment of the emergency, dispatch of the ambulances, along with a well trained Paramedic to render quality pre-hospital care on board
To reduce the infant and maternal mortality rate by increasing deliveries assisted by skilled birth attendants and promoting
Bringing healthcare to the doorstep of the rural population ensures emergency medical healthcare is accessible to all even in the remotest part of the State.
My wife was suffering from labour pain, we had called an ambulance and rushed to the hospital in Katak, Odisha. At this time, I was unaware but my wallet had fallen inside the vehicle and on reaching the hospital, we were left helpless. However the staff in the ambulance immediately returned the wallet and we were able to make the necessary payments to the hospital. We are really grateful for the immediate services rendered and appreciate the honesty that the staff displayed.
My brother met with an accident in Bhopal, MP. A passerby called 108 and transferred him to the nearest hospital, due to excessive blood loss doctors wanted urgent blood, we were unable to arrange same blood group blood. The ambulance driver who dropped us without any second thought donated blood to my brother for which we will be lifelong thankful to him and Ziqitza.