Standardised Protocols
TRAINED STAFF
WORLD-CLASS EQUIPMENT
The helpline receives more than 1,00,000 calls in a year pertaining to all kinds of harassment cases like land disputes, rape, acid attacks, murder, domestic violence, and more. The highest number of calls received consisted of potential threats related to land and financial disputes, in addition to the aforementioned cases of eve-teasing, acid attacks, rapes, etc. Ziqitza Healthcare Ltd. has an elaborate mechanism to follow-up on public complaints which are addressed, based on the urgency of the matter.
Land dispute issues - even between family members - is a brewing concern in Punjab. The number of calls received has almost doubled in the past year and Ziqitza Healthcare Ltd. along with the assistance of the Punjab Police and the Government is working towards addressing this issue. We are committed to the services in the state and will ensure that people are provided timely helpline assistance in dealing with any kind of threat that they encounter.
Set up in association with Punjab Police and the Government of Punjab, the 181 helpline service handles over 1,00,000 calls in a year, related to all kinds of harassment cases like domestic violence, rape, acid attacks, and more.
The helpline is intended to provide medical assistance for several minor physiological illnesses, ailments, and mental distresses, along with directory information, details on health schemes, a grievance redressal mechanism, and more. Through the early diagnosis of such ailments, they can be safely controlled and even cured, before escalating into major health issues.
Working under the National Health Mission (NHM), ZHL has set up the 104 helpline number in the state of Odisha, which provides 24x7 medical advice through a 20-seat call centre.
On January 28, 2008 '1298' Women's Helpline was launched with the assistance of 10 leading NGOs. Any woman, on calling '1298' (which is also the emergency ambulance number), would be directed to the concerned NGO who would then counsel and provide the assistance as per the need.
Since inception in 2008, Ziqitza Healthcare Limited and Akshara - NGO, have been tirelessly working together, both dedicated to help solve the many problems faced by women in distress. The directory provides a listing of several NGOs/Govt. agencies and emergency ambulance numbers in Mumbai who work primarily with women and Senior Citizens.
The emergency ambulance number has been receiving an average of 500 calls every month from women across various strata of society. Since its inception, the helpline has assisted over 6000 women across Mumbai in distress.
For many senior citizens the problems of life begin at home. They are also subjected to abuse that can be in the form of physical abuse, psychological abuse, economic abuse, neglect and isolation. The biggest challenge with elder abuse is that it is usually hidden. A sense of fear that they may be abused more if they speak up leads to elder abuse being supressed further. Hence empowering senior citizens is the most effective tool in this response to elderly abuse. A helpline for senior citizens enables them to reach out for help and assistance against abuse. It is also helpful in information dissemination thus creating awareness amongst senior citizens in a number of matters.
Once the call is received, appropriate assistance is provided to the aggrieved caller. At times, specific assistance is required for an effective and speedy redressal of grievances.
